Customer loyalty is the single most important element to retain within a business relationship. A lot of positive elements can be derived from a well established loyal customer base. Huge amounts of money is periodically allocated to advertising, primarily to garner a bigger market share of consumers, but with the existence of a loyal customer base, this expenses can be channeled towards other better and more beneficial areas.
Table Of Contents
Foreword
Chapter 1:
How Important Is Customer Loyalty
Chapter 2:
Discern Where You Are In Respect To Customer
Loyalty
Chapter 3:
Understand Your Target Audience And Their
Needs
Chapter 4:
Supply Products Of Worth To Fulfill A Need
Chapter 5:
Make Sure Your Customer Service Is Exceptional
Chapter 6:
Everyone In The Organization Must Be Trained To
Reflect Your Vision
Wrapping Up